Request account and data deletion

This page is for users of the ARTS HOLIDAY app and customer portal.

How to request deletion

1. Email artravellerss@gmail.com from the email address registered with your customer account.
2. Use the subject ARTS HOLIDAY account deletion request. Tell us that you want your account and associated personal data deleted.
3. We may ask you to verify ownership before acting. Never send your password, OTP, card details or identity document in the initial request.

If no email app opens, copy the support address into your email service. You do not need to install or sign in to the ARTS HOLIDAY app to make this request.

What happens to your data

After ownership is verified, we will delete the customer login account and personal profile data that are no longer needed. Deletion requests will normally be processed within 30 days of verification.

Booking, payment, refund, tax and fraud-prevention records may need to be kept to complete an active transaction, resolve a dispute or meet applicable legal requirements. Where information must be retained, we will explain the reason and applicable retention period in our response. An account deletion request does not itself cancel an active booking or initiate a refund.

Delete selected data

You may also email us to request deletion of selected profile information without deleting your entire account. Tell us which information you want removed. Essential account or legally required records may need to be retained.

Privacy Policy · Customer Portal